Website support

Website support retainers that keep your site polished and secure

Our monthly support plans give you a dedicated partner for updates, troubleshooting, and enhancements. We handle the technical tasks so you can focus on clients and growth.

Each plan includes priority response, detailed reporting, and the same Indianapolis-based team that designs and builds Sowynet sites.

Choose a support plan One-time help instead?

What's included

  • On-call support for email, domains, hosting, and analytics.
  • Content edits, new page builds using existing templates, and navigation updates.
  • Photo and video adjustments: additions, resizing, retouching, and optimization.
  • Color, background, and layout tweaks to keep your site visually aligned with campaigns.

We can align the checklist with seasonal campaigns or product launches so updates land on time.

If you manage multiple sites, we track them in one dashboard and prioritize the highest-impact fixes.

Support hours can be used for new landing pages or content refreshes as priorities shift.

We can also coordinate with hosting providers for DNS, SSL, and email issues. Support includes quarterly strategy check-ins to adjust priorities.

Ask about training so your team can handle quick edits.

We can document SOPs for recurring updates.

We track recurring issues to prevent repeat outages.

Monthly support

Choose the retainer that matches your workload

Every plan includes rollover for 30 days, priority turnaround, and unused hours logged for future campaigns.

Starter

Basic

4 hrs / month

Ideal for quarterly campaigns, content refreshes, and small teams who want backup coverage.

$250/month

  • Support for email, domain, and hosting tickets.
  • Photo and video additions, edits, and optimization.
  • Page additions or edits using your existing templates.
  • Navigation and link updates.
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Most popular

Growth

Pro

8 hrs / month

Perfect for ongoing campaigns, complex content updates, and owners who want proactive monitoring.

$500/month

  • Everything in Basic, plus monthly analytics summaries.
  • Landing page creation for campaigns or promotions.
  • Quarterly planning sessions to map upcoming initiatives.
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Scale

Premium

12 hrs / month

Great for multi-location brands, franchises, or owners who want a fractional web team.

$800/month

  • All Pro features plus on-site workshops up to twice per year.
  • Support for multi-site or multi-language deployments.
  • Custom reporting, stakeholder demos, and executive-ready summaries.
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What clients ask before signing up

Does monthly support replace a redesign? Not by itself, but it keeps your current site fresh while we plan the next version together.

Can unused hours roll over? Yes, for 30 days. After that we reset to keep schedules predictable for our team.

What if a request exceeds my hours? We'll quote the additional time at the same rate so there are no surprises.

Support scope

What our website support covers

We keep your site stable with updates, fixes, and performance improvements. Support plans are built for fast response and clear reporting.

  • Content updates and landing pages.
  • Security patches and backups.
  • Speed and SEO improvements.
  • Analytics checks and reporting.
  • Emergency fixes when needed.

Support workflow

How we handle requests

Support tickets are prioritized by urgency and impact. You receive confirmation, progress updates, and a summary when work is complete.

  • Request intake and prioritization.
  • Fixes, updates, and QA checks.
  • Summary and next-step recommendations.

Maintenance

Website support that protects performance

We keep Indiana business websites fast, secure, and up to date. Support covers CMS updates, backups, uptime monitoring, and on-page SEO fixes.

You receive a clear log of tasks completed and a summary of what we recommend next.

  • Core updates, security patches, and backups.
  • Speed improvements and image optimization.
  • SEO checks, broken link fixes, and analytics.
  • Content updates and landing page tweaks.

Response times

Clear priorities and response windows

Critical issues such as downtime or security warnings are handled first. Standard updates are scheduled quickly with clear delivery dates so your team knows what to expect.

You receive a simple task log each week so stakeholders see progress and priorities at a glance. We can align updates with launches.

  • Critical fixes: same-day response when possible.
  • Standard updates: scheduled within 3 to 5 days.
  • Project work: planned in weekly sprints.
  • Monthly review notes and recommendations.

Protection

Security and backup routines

Support plans include routine backups, plugin updates, and security checks so your Indiana site stays stable and recoverable.

  • Scheduled backups and restore testing.
  • Security scans and access reviews.
  • Form and checkout monitoring.
  • Performance alerts and uptime checks.

Monthly checklist

What gets reviewed each month

We keep Indiana sites stable with routine checks that reduce downtime and protect SEO momentum.

You receive a monthly summary with completed tasks, open items, and next recommendations.

  • Core updates, backups, and security scans.
  • Broken link fixes and form monitoring.
  • Speed review and image optimization.
  • Reporting notes with next steps.
  • SEO metadata review and sitemap checks.