What is included in a Sowynet website support retainer?

Retainers cover monitoring, CMS updates, content edits, performance fixes, accessibility tweaks, and coordination with your hosting or email providers so the site stays fast and secure.

How does onboarding work?

After sign-off we collect CMS, hosting, and analytics access plus brand standards. We then document current assets, set priorities, and schedule recurring check-ins.

Do unused hours roll over or can I change plans?

Unused hours roll for 30 days, and you can upgrade or downgrade plans with simple written notice so the retainer always matches your workload.

Website support

Website support retainers that keep your site polished and secure

Our monthly support plans give you a dedicated partner for updates, troubleshooting, and enhancements. We handle the technical tasks so you can focus on clients and growth.

Each plan includes priority response, detailed reporting, and the same Indianapolis-based team that designs and builds Sowynet sites.

Choose a support plan One-time help instead?

What's included

On-call support for email, domains, hosting, and analytics.
Content edits, new page builds using existing templates, and navigation updates.
Photo and video adjustments: additions, resizing, retouching, and optimization.
Color, background, and layout tweaks to keep your site visually aligned with campaigns.

Monthly support

Choose the retainer that matches your workload

Every plan includes rollover for 30 days, priority turnaround, and unused hours logged for future campaigns.

Starter

Basic

4 hrs / month

Ideal for quarterly campaigns, content refreshes, and small teams who want backup coverage.

$250/month

Support for email, domain, and hosting tickets.
Photo and video additions, edits, and optimization.
Page additions or edits using your existing templates.
Navigation and link updates.

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Pro

8 hrs / month

Perfect for ongoing campaigns, complex content updates, and owners who want proactive monitoring.

$500/month

Everything in Basic, plus monthly analytics summaries.
Landing page creation for campaigns or promotions.
Quarterly planning sessions to map upcoming initiatives.

Schedule a call

Scale

Premium

12 hrs / month

Great for multi-location brands, franchises, or owners who want a fractional web team.

$800/month

All Pro features plus on-site workshops up to twice per year.
Support for multi-site or multi-language deployments.
Custom reporting, stakeholder demos, and executive-ready summaries.

Schedule a call

What clients ask before signing up

Does monthly support replace a redesign? Not by itself, but it keeps your current site fresh while we plan the next version together.

Can unused hours roll over? Yes, for 30 days. After that we reset to keep schedules predictable for our team.

What if a request exceeds my hours? We'll quote the additional time at the same rate so there are no surprises.